Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or communicate with us. This includes:

• Name and contact information (email, phone number)
• Delivery addresses
• Payment information (processed securely via Razorpay)
• Order history and preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your delivery
• Improve our marketplace and products
• Send you marketing communications (if you opt-in)

3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Logistics Partners: Trusted delivery personnel and courier services to fulfill your orders.
• Payment Processors: Razorpay, to process secure payments.
• Legal Authorities: If required by law or to protect our rights and the safety of our users.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate personal information.
• Request the deletion of your personal information (right to be forgotten).
• Opt-out of marketing communications at any time.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment details are never stored on our servers; they are handled by Razorpay, a PCI-DSS certified payment gateway.

7. Cookies

We use cookies to enhance your experience, understand site usage, and improve our services. You can choose to disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@farmzy.com.